Help us help you

Ensuring that housing in the City of Janesville is decent, safe, and sanitary is Housing Services priority. In order to properly investigate complaints in a timely manner, we need accurate information. Most importantly, we need an accurate address of the property in question, and if you are reporting a complaint about a unit that you occupy, we need your current contact information. We also need access to the building where the problem is alleged. Without this critical information, unnecessary delays result as the inspector searches for the needed information or approvals to enter the building.

Have you already contacted the Landlord? 

Contacting your landlord should always be the first step when reporting a complaint. If you have reached out to your Landlord without success, we are happy to assist in the process. Before you contact Housing Services, please have the following information readily available;

1. Your name and daytime phone number (All complainant names are kept confidential if you so request.)
2. Name of the Landlord/Operator/Manager who is in charge of the building or collecting rent.
3. Address of the building with the problem.
4. A full description of the problem.

Not sure how to go about submitting a complaint to your landlord? Ask the experts;

What is the Process?

Complaints involving life safety issues are given the highest priority, and are responded to on the same day or the next day.  Housing complaints involving interior inspections are given priority over exterior property condition complaints.  Regardless of the nature of the complaint, inspectors are generally able to investigate all complaints within a 7-10 day time frame. 

1. A Property Maintenance Specialist will investigate a reported complaint
2. A written "Order to Correct" is sent to a property owner explaining the existing violations and giving a deadline for correction of these violations
3. A re-inspection is conducted to verify all violations have been corrected
4.  Failure to comply with the orders results in re-inspection fees, possibly abatement and corresponding fees and, if necessary, referral to the City Attorney's office for prosecution. 

Click the icon above to report a complaint to Housing Services by email, or call (608) 755-3065.

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Access the City of Janesville Code of Ordinances

Questions? Call us at (608) 755-3065

Please see the chart below to determine who you should call.