Disabled & Paratransit Transportation

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Accessible Fixed Route Service

Individuals with disabilities and proper transit identification may ride fixed route JTS city buses at half fare. All JTS buses and Beloit-Janesville Express buses are accessible to persons with disabilities to include wheelchair users.

Paratransit Service

What is Paratransit Service?

The City of Janesville offers Paratransit, or “door to door”, service for qualifying individuals that are unable to use the Janesville Transit System due to their disability. JTS contracts with Rock County Transit for paratransit service and fully complies with the Americans with Disabilities Act.

Paratransit Van

Who is eligible for Paratransit Services?

Paratransit services are provided to individuals who, as a result of their disability, are unable to use the fixed route bus system. Individuals who believe they qualify for Paratransit Services due to their disability must apply by completing an application form to be certified as an eligible rider. For visitor eligibility, contact JTS at (608) 755-3150.

How do I apply for Paratransit Services?

Individuals must complete and return a paratransit application (English and Spanish) to the Janesville Transit System to be considered for Paratransit Services. The application is available online or at the Janesville Transit System Office at the Transit Services Center. Eligibility is determined following review by the Paratransit Eligibility Committee. Individuals approved for paratransit services receive a Paratransit ID card. There is no cost to the applicant for the initial card, however if the card is lost or stolen, a replacement card will be issued at a cost of $3.

What is the cost for Paratransit Service?

Individuals approved for paratransit service pay $3 per ride. Paratransit riders who receive long term care support may contact their social worker to obtain paratransit passes.

Like to Share a Concern or Complaint?

If you would like to share a concern, compliment or complaint, please contact Rock County Transit at (608) 757-5054 or JTS at (608) 755-3150.

Need More Information?

For more information about Paratransit Services, including procedures for making a reservation; procedures for cancelling a scheduled trip reservation; or our No Show/Late Cancellation policy, please download the Paratransit Policies in English y Espanol (Políticas de Paratránsito del Sistema de Tránsito de Janesville) and brochure.

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