Complaint Procedure, Complaint Form & Appeal Process

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file an ADA complaint. 

The ADA complaint procedure; appeal process; and complaint form is available in English y Español (Procedimiento de quejas de la ADA; Proceso de Apelacion; Formulario de quejas de la ADA) or contact 608-755-3150, (for hearing impaired, please use Wisconsin Relay 711 service); email kippd@ci.janesville.wi.us; or visit our administrative office at 101 Black Bridge Road Janesville, WI 53545.

Alternate Formats Available

JTS desires to effectively communicate with you! Alternate formats for complaint procedures are available including Spanish translation, and audio files. Please contact David R. Kipp, at 608/755-3150 to make a request for an alternate format.