Policy Requirement Under the Americans with Disabilities Act

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA), the Janesville Transit System will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. View our Notice Under the Americans with Disabilities Act. For information on how to access services, obtain materials in accessible formats, request a reasonable accommodation, or file a complaint, contact Janesville Transit at (608) 755-3150.

Travel Training Available

Interested in riding Janesville Transit System but unsure how to go about it? Call the Rock County Mobility Manager (608-757-5408) and schedule your free travel training class today! Start your journey to travel independence by learning all you need to know to safely and confidently traverse the public transit landscape.

Half Fare Available

Individuals with disabilities are entitled to half fare on fixed-route bus services. Learn about transit fares and our transit identification cards. Please remember you must be able to present proof of eligibility every time you ride.

Communication Assistance for Meetings

The following communication assistance is available for all public meetings conducted by JTS:

• Language interpreters
• Sign-language interpreters
• Assisted-listening device

Communication Assistance Online

JTS offers important information, policies; and procedures in an audible format online at our website.

Alternate Formats Available

JTS desires to communicate with you effectively! Alternate formats for complaint procedures and other materials, including Spanish translation, and audio files, are available. Please contact David R. Kipp, at 608/755-3150 to request an alternate format.

Paratransit Services

If, as a result of a physical or mental impairment, you are unable to board, ride, or navigate an accessible fixed-route bus without the assistance of another individual, you may be eligible for our complementary paratransit service. You must complete an application to determine if you are eligible for complementary paratransit service for some or all of your trips.  Learn about paratransit services or download a paratransit application (English y Espanol).

Accessible Buses

All JTS buses are accessible for mobility devices, such as wheelchairs, electric scooters, walkers, and individuals using crutches. JTS staff are trained to secure mobility devices.

Personal Attendants and Service Animals

Personal attendants, aides, and trainers accompanying passengers who have a disability are permitted to ride for free. Service animals may accompany disabled passengers as well.

Respirators and Portable Oxygen

Passengers may board with a respirator, concentrator, or portable oxygen supply.

Stop Announcements

To assist all customers, especially those with visual and auditory impairments, 17 of our 19 buses are equipped with automatic vehicle locations equipment to automatically announce timing points; major intersections; points of interest; and transfer points along bus routes. If a passenger with a disability has a specific stop request that is not set for the automatic announcement, please inform the driver, and he or she will announce the requested stop or location.

Accessible Information

The system map and route guide may be viewed. A large print system map and route guide is available. Materials are available on the buses and throughout the community.  For special requests call JTS at 608-755-3150.

JTS Accessible Facilities

JTS facilities, such as the downtown Transfer Center (123 S. River Street) and the Transit Services Center (101 Black Bridge Road), are accessible to individuals with disabilities and include ramps, accessible doorways, and restrooms.

Reasonable Modification

JTS makes every effort to ensure individuals with disabilities have access to, and benefits from, our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities. Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use JTS services.

Download our Reasonable Modification Statement; Reasonable Modification Request Procedure; Reasonable Modification Appeal Procedure; and Reasonable Modification Request Form (Declaración de Modificación Razonable; Procedimiento de Solicitud de Modificación Razonable; Procedimiento de Apelación de Modificación Razonable; and Formulario de Solicitud de Modificación Razonable) for more information. 

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